Returns and Refunds

Returns and refunds

We want you to be happy with your order. If something is not right, this page explains what you can do.

Return window

You can ask to return an item within 30 days of the day it was delivered.

Items that arrive damaged, faulty or wrong

If your item arrives damaged, does not work as described, or is not what you ordered, contact us through our Contact page with your order number and a few clear photos. We will offer you a refund or a replacement. You do not need to send the item back unless we ask you to.

Changed your mind

You can return unused items in their original condition and packaging within 30 days of delivery. Contact us first through our Contact page, and we will tell you where to send the item. You pay the cost of sending it back. When we receive the item and check it, we refund the price of the item to your original payment method. Delivery charges are not refunded unless the item was faulty, damaged or wrong.

How to start a return

  1. Contact us through our Contact page with your order number and the reason for the return.
  2. If your item is damaged, faulty or wrong, include photos.
  3. We will reply with the next steps. Please do not send items back before we confirm the address, because items sent to the wrong address may not reach us.

Refunds

Approved refunds are sent to your original payment method. Your bank or card provider may take several days to show the refund.

Items we cannot take back

Items that have been used, damaged by the customer, or returned without contacting us first cannot be refunded, except where the law gives you other rights.

Your legal rights

This policy does not limit any rights you have under the consumer laws where you live, including rights for faulty goods.

Questions

Please use our Contact page and we will help.